Here you can find a collection of the common questions our customers ask. Can't find what you're looking for? No problem. Just click on live chat in the bottom left and ask away.
Can I trial the service?
Yes, you can! We offer a free 30-day trial of our email filtering service, so you can kick the tyres for a few weeks. Just click on 'Start My Free Trial', complete the form and we'll have you set up in no time.
Will I need to enter my credit card details to start a trial?
No. We simply need some details about your domain and you're good to go.
Can I cancel the free trial at any time?
Yes. You’re under no obligation when you sign up. You can cancel at any time.
When will I get access if I start a trial?
As soon as you complete the form! We'll send you an email with all the details.
We have more mailboxes than people, will I be charged for all of them?
No, EveryCloud charges per user i.e. for ‘bums on seats’ so you can have as many generic mailboxes and aliases as you like.
Why should I use a cloud solution as opposed to an on-premise one?
With an on-premise solution you risk having a single point of failure, you have to spend commensurate man hours on maintaining it and you also hold responsibility when things go wrong, which can happen – a lot. A cloud solution will offer all the same functionality as your on-premise solution but takes the headache away - less chance of failure, someone else’s responsibility.
Can we configure the service to our needs?
Our customers have gone on record to say our control panel is the most ‘complete’ they’ve seen. Administrators can set spam reports to be delivered as little or as often as they wish, filter inbound and outbound mail, remove attachments, block messages, filter by size, content and user. Just choose the plan that suits your needs best.
Are there any limitations on the number of users who can use the service?
No. We have customers ranging from 1 to 20,000 users. Our diverse customer base spans the public and private sector including schools, colleges, global corporations as well our valued army of small businesses.
Can we customise our experience?
The system is built such that you can use as much or as little of the many advanced features as you wish. Want to just set it up and leave it? Fine. Want to white-label the system or set up content / compliance filter rules and advanced routing, no problem!
Can I get help to set up if I need it?
Of course, we offer demos of the product and a full onboarding service, plus we have a technical team ready and waiting for your questions on phone, email or live chat, we fully cover UK and US business hours, with 24/7 Business Critical support. There is also access to an extensive knowledge base if you’d prefer to figure it out for yourself.
Do I have to change my MX records?
Yes, we do need you to change your MX records, so we can start filtering your mail. If you need help with this, we are on hand, plus we have guides available detailing how to do so with specific hosting providers.
Where are your customers based?
We have a global customer base with some of our bigger clients located in the US, UK, Canada and Australia. Our also have a global team dedicated to maintaining a high quality and consistent service, which is something we are incredibly protective and proud of.
How do I go about becoming a partner?
Becoming a partner is easy! Just click on the partner tab which has some information about the partner benefits and will direct you to get a quote or a free trial of our services. EveryCloud partners received a discount on products at sale and renewal stage which is great for growing a pool of reliable revenue. What’s more you can be rest assured that the products you are selling are from a highly reputable vendor with many years of experience in this sector.
I’m a charity / non-profit, do you offer any discounts?
Of course, we do. Just mention that you’re a charity to your Account Manager and we’ll talk you through the discount.
Where are your Datacenters
We currently have dedicated datacentres located in Germany, USA, Australia. You can choose which one is the most appropriate to your business.
Can you ingest existing Archive data and where is it stored
If you have existing Archive data that you would like to ingest, please contact your Account Manager for further details. The archive data is then stored in the Datacentre closest to your territory.